Shipping

All orders are shipped from San Francisco, California via USPS Ground Shipping.

Once shipped, in-stock items typically arrive within 3–7 business days, although delivery times may vary depending on your location.

Once your order has shipped, you’ll receive an email from Asparkii with your tracking information so you can follow your package along the way.

If you need your order sooner, feel free to contact us at asparkiicandles@gmail.com. We’ll do our best to prioritize your order whenever possible. 💖

Returns & Exchanges

We offer 30-day returns and exchanges on eligible items that are unopened and unused. 💖

For hygiene and safety reasons, opened or used items cannot be returned or exchanged.

For returns or exchanges that are not related to a product defect or quality issue, return shipping costs are the customer’s responsibility. Please contact us before sending anything back so we can confirm eligibility and provide the correct return instructions.

If your item arrives damaged or has a quality issue, please contact us at asparkiicandles@gmail.com within 24 hours of delivery and include:

· Your order number

· Clear photos showing the issue

· A brief description of the issue

Our team will review the information and provide the most suitable solution, including a replacement or full refund when applicable.

Once we receive and confirm your returned item, we’ll process your refund as soon as possible. Refunds typically appear in your original payment account within 1–7 business days, depending on your bank or payment provider’s processing time.