In-stock items are prepared for shipment as soon as possible. Once shipped, transit time is typically 3–7 business days. Delivery times may vary depending on the distance between the shipping origin and your destination.
Once your order ships, you’ll receive an email from Asparkii with your tracking information.
Where do you ship, and how much is shipping?
We ship to most major countries and regions, including the United States, Canada, the United Kingdom, Germany, France, Australia, the Netherlands, Italy, Spain, Portugal, Japan, and many other destinations.
Standard shipping is $6 USD for all eligible destinations.
Orders of $60 USD or more qualify for free shipping.
Shipping availability may occasionally change due to carrier limitations, customs restrictions, or remote-area delivery limitations.
If your destination is unavailable at checkout, please contact us at asparkiicandles@gmail.com, and we’ll help confirm whether shipping can be arranged.
Do I need a tax ID?
Most countries and regions do not require a tax identification number when placing an order.
However, due to local customs regulations, orders shipped to the following countries must include a valid personal or business tax identification number:
Finland, Norway, Denmark, Austria, Luxembourg, Spain, Portugal, Greece, and Mexico.
If your shipping address is in one of these countries, please make sure to provide a valid tax ID at checkout.
Without this information, your order may be delayed by customs or returned to us.
We only use this information for shipping and customs clearance purposes, and your privacy will be respected.
How can I track my order?
Once your order ships, we’ll send tracking information to the email address used at checkout.
You can also check the latest tracking updates from your order page.
If you haven’t received your tracking information after your order ships, please contact us at asparkiicandles@gmail.com.
Can I change or cancel my order?
If you need to update your shipping address, please email asparkiicandles@gmail.com as soon as possible with:
· Your order number
· Your full and correct shipping address
If your order has not yet shipped, we’ll do our best to update the address. Unshipped orders may also be canceled by contacting us.
If your order has already entered the fulfillment process or has been shipped, we may no longer be able to change the address or cancel it immediately.
In that case, we’ll need to wait for the package to be returned to us before arranging either a reshipment or cancellation.
RETURNS & SUPPORT
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What is your return policy?
Eligible items may be returned if they are unopened and unused.
For returns that are not related to a product defect or quality issue:
· Return shipping costs are the customer’s responsibility.
· Items must be returned to our designated U.S. return warehouse.
· Please contact our customer service team before sending anything back.
· We may ask you to provide photos to confirm return eligibility.
Please do not send a return without receiving confirmation from our team first.
Which items are non-returnable?
For hygiene and safety reasons, opened or used items are not eligible for return.
If your item arrives damaged or has a product quality issue, this restriction does not apply. Please contact our customer service team so we can assist you.
What if my item arrives damaged or defective?
If your item arrives damaged or has a product quality issue, we’ll be happy to offer a replacement or full refund, depending on the situation.
Please contact us within 24 hours of delivery and provide:
· Your order number
· Clear photos showing the issue
Our customer service team will review the information and help resolve the issue.
SAFETY & MATERIALS
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Are they body-safe?
Our low-temperature candles are made with a carefully selected blend of soy wax and paraffin wax. They are designed for body contact and low-temperature wax play.
We use high-quality materials carefully selected for sensory experiences on the body.
The candles have a melting point of approximately 108°F–126°F (42–52°C).
Compared with regular candles, they are designed to provide a more controlled low-temperature wax play experience.
Can the candles cause allergies?
Our candles are made with carefully selected, high-quality materials intended for body contact, and we pay close attention to potential allergens.
However, everyone’s skin is different. We recommend performing a small patch test before use, especially if you have sensitive skin.
If you notice irritation, discomfort, or an unusual skin reaction, discontinue use.
Are the candles edible?
Our candles are not food and are not intended for consumption. Although they are primarily made from soy wax and paraffin wax, please do not ingest the candle or melted wax.
Enjoy the fragrance, visuals, atmosphere, and sensory experience—but leave the tasting to actual food.
Do the candles have skincare benefits?
Asparkii low-temperature candles are not skincare products and are not designed to provide skincare benefits.
They are created specifically for low-temperature wax play and sensory experiences.
Although the materials are selected for body contact, this does not mean the candles are intended to moisturize, repair, nourish, or provide other skincare benefits.
How are low-temp candles different from regular candles?
Asparkii low-temperature candles have a melting point of approximately 108°F–126°F (42–52°C) and are designed to balance sensory excitement with a more controlled experience on the body.
The fun of wax play isn’t simply about making the wax as hot as possible. It comes from the combination of temperature, dripping height, rhythm, texture, visual effects, and anticipation.
You can also adjust the sensation by changing the height from which you drip the wax:
· Dripping closer to the body generally creates a warmer sensation.
· Dripping from higher up gives the wax more time to cool in the air, creating a gentler sensation.
The low-temperature design gives you more flexibility to explore the experience at a level that feels right for you.
USE & CLEANUP
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How do I use low-temp candles safely?
Asparkii low-temperature candles melt at approximately 108°F–126°F (42–52°C).
Before use, we recommend performing a small patch test and starting with a gentler sensation.
You can create different sensory and visual experiences by changing:
· The height of the wax drip
· The speed and rhythm of dripping
· Patterns and placement
· Color combinations
· Glow-in-the-dark effects
Dripping closer to the body generally feels warmer, while dripping from higher up allows the wax more time to cool before reaching the skin.
Always adjust the distance, rhythm, and amount of wax based on your comfort level and your partner’s comfort level.
Avoid the face, eyes, broken or irritated skin, and other highly sensitive areas. Stop immediately if the sensation becomes uncomfortable.
How do I clean wax off my skin?
Once the wax has cooled and fully hardened, gently peel away the larger pieces first.
Then:
1. Rinse the area with cool water to help remove smaller pieces of wax.
2. If needed, use a gentle body scrub to help remove any remaining residue.
3. For stubborn residue, gently use a soft exfoliating washcloth, avoiding any irritated areas.
4. Finish by washing the area with body wash.
Avoid excessive rubbing or scrubbing.
If your skin becomes irritated or uncomfortable, stop exfoliating or scrubbing the area.
How do I remove wax from sheets, clothing, or other fabrics?
If a small amount of wax gets on sheets, clothing, or other fabrics, allow it to cool completely first, then gently remove the larger hardened pieces.
Clean any remaining residue according to the fabric’s care instructions.
Warm water may help with some residue, but different fabrics react differently to heat, so always follow the garment or bedding care label first.
To make cleanup easier, every Asparkii candle comes with a complimentary disposable bed sheet that can be placed underneath before use to help protect bedding and other surfaces.
FEATURES & PRIVACY
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Are the candles glow-in-the-dark?
Styles marked B and C feature both fluorescent and glow-in-the-dark effects.
Under UV light, the candles display a vivid fluorescent effect. After being charged with UV light, they can also continue glowing in the dark even after the UV light is turned off.
All Asparkii B and C fluorescent and glow-in-the-dark candles include a complimentary high-quality UV light, so you can enjoy both effects without needing to purchase one separately.
In addition, every Asparkii candle comes with a complimentary disposable bed sheet and premium presentation packaging for a more convenient and complete experience.
Is the packaging discreet?
We take your privacy seriously. All Asparkii orders are shipped in simple, discreet outer packaging.
The outside of the package does not display specific product names or sensitive wording related to the product’s intended use.
You can shop confidently knowing that the contents of your order are not revealed by the exterior packaging.
How can I contact you?
You can reach us through the Inbox on our website or email us directly at: