FAQ

What is the shipping time?

All of our products are made to order based on customer requests and are produced according to order priority. Typically, the Secret Garden Series ships within 3-5 days, while the Fantasy Fairytale Series requires around 5-12 days due to its complex craftsmanship. Exact shipping times depend on the number of orders.

Shipping is divided into two stages:

  1. (6-10 days) The package is sent from Asparkii Studio, passing through flight scheduling, customs clearance, and other processes, then transported to the recipient's country and handed over to the local courier.
  2. (3-8 days) Once the local courier receives the package, delivery begins. Upon receiving the tracking number, you may not immediately see shipping updates, as the package is still en route to your country. Shipping information will be updated only after it is handed over to the local courier.

Estimated total shipping time: 12 to 28 days.

Is this candle easy to clean up?

The wax peels off skin effortlessly, and warm water handles any residue on fabric. We even include a disposable bed sheet for extra protection—no fuss, just fun!

Will the materials in the candles cause allergies?

Our candles are made with a blend of soy wax and paraffin wax. All materials are high quality and body-safe, carefully selected to ensure they are suitable for wax play and skin contact. We also pay special attention to potential allergens, so we recommend conducting a patch test before use to ensure a safe and comfortable experience.

How can I contact you?

You can reach us via the Inbox on our website or directly email us at asparkiicandles@gmail.com. We typically respond within 24 hours. Since we spend most of our time making candles, we may not be able to reply in real-time, so please be patient, and we will get back to you as soon as possible.

Is the candle edible?

While our candles are made with soy wax and a bit of paraffin, it's best not to eat them. Enjoy the ambiance, the scents, and the fun of wax play, but leave the tasting to actual food!

Are they glow-in-the-dark? Do I need UV light?

Our Classic Style candles do not glow in the dark, but our Fluorescent Style candles do. They glow when exposed to light, and to ensure you get the best experience, we provide a free UV light with every Fluorescent Style purchase.

What’s fun about them if they’re not as hot as regular candles?

Our candles are designed to be body-safe with a lower melting point of around 108°F (42°C)—perfect for a warm, intense sensation without the risk of burns or blisters. You get all the thrill, but with safety in mind, so you can focus on the experience, not the worry!